Monday 22 September 2014

Wrong

There is no other way to describe the farce that debenhams have made of our suit order for the wedding. From the wrong delivery store to the wrong length trousers, the wrong type of cravat to the wrong number on our order and finally the wrong size of jacket and orders being issued incomplete. 

Are we really the first people to request self-tie cravats?
Are we really the first people to have ushers based around the country?
Are we really the first people to require extra cravats for ushers wearing their own kilts?

I cannot comprehend that the answer to any of the above is yes. And yet somehow debenhams have managed to make such a catalogue of errors that it beggars belief. Not only have they got almost everything wrong - and we have receipts to prove it - but the manner in which they have dealt with the multiple issues we have had to raise has been uniformly surly and defensive. 

Safe to say if debenhams think they will be getting our custom in the future they are frankly... Wrong!

No comments:

Post a Comment